Medical aid
Authorisation support, handled with care.
Our team assists patients with the information needed for medical aid authorisation. Final approval, benefits, and co-payments depend on your medical aid plan, option, clinical indication, and available benefits.
How authorisation works
A streamlined process
- 1. Share your details and clinical indication with our bookings team.
- 2. We submit the authorisation request to your medical aid with the relevant codes.
- 3. Your medical aid reviews and issues an authorisation reference (or queries it).
- 4. We confirm benefits available and any potential co-payment with you before the procedure.
Please have ready
Information we need
- Patient name and ID number
- Medical aid name
- Medical aid number
- Procedure requested
- Referring doctor details
- Clinical indication
- ICD-10 code if available
- Specialist practice details
If authorisation is declined
We can help you understand the reason, support a motivation or appeal where appropriate, and discuss alternative pathways with your specialist.
Request Authorisation Assistance
Send us your details and we'll guide you through the process.
We assist with the authorisation process, but approval and co-payment decisions remain with the patient's medical aid.